MSP Discovery call
Map where you are, what you can package, and whether a PSA Intelligence engagement fits. ($500-900)
For MSPs & IT providers
Your PSA backlog is telling you something.
We turn your PSA data into a clear operational intelligence briefing: where the backlog really sits, what's automatable, where the risk concentrates, and a 30/60/90 plan to fix it. The same intelligence that shows you which AI advisory services you can sell your own clients.
The reframe
Most MSP backlogs aren't blocked. They're parked.
SLA breaches pile up from aged tickets, not live fires. "Waiting" hides tickets that nothing external is actually holding up. One tech quietly carries a third of the queue. Automated alerts sit in the queue for years pretending to be work. You feel the drag every day, but the numbers to act on it are buried in the PSA.
What you get
Your backlog, in full view, and a plan to move it.
A board-ready intelligence briefing built from your own PSA export.
Backlog composition, what the queue is actually made of
Actionable vs blocked, what's genuinely stuck vs simply parked
Aging and SLA exposure, where the real client risk sits versus the noise inflating the numbers
Workload and concentration risk, who's carrying what, and where the single points of failure are
Automation candidates, the repeatable work that's a fit for agentic or scripted handling
Status hygiene, the mislabelled and forgotten tickets hiding in plain sight
A prioritised 30 / 60 / 90-day plan, all within your team's control
Fixed-scope engagement, from $2,500, scoped to your environment in the Discovery call.
AI readiness engine
A repeatable readiness assessment your clients can act on.
For MSPs, the AI Readiness and Governance Assessment is the repeatable, evidence-backed way to assess a client's readiness before any AI rollout: a defensible, hash-verifiable deliverable you can stand behind, and a natural lead-in to a governance and remediation engagement.
See the 11-domain sample report11 governance domains scored before a client enables Copilot, agents or connected AI tools
Hash-verifiable, read-only evidence that gives the deliverable a defensible audit trail
Cross-domain exposure paths that show where identity, sharing, labels, DLP, devices and monitoring combine
A natural lead-in to governance, remediation and managed intelligence work your MSP can deliver
Sample briefing
See exactly what you'd receive.
A full sample briefing, built on fictional data, the same structure you'd get for your own PSA.
We only need an email address for the sample request. Do not enter passwords, PSA exports, client records or confidential material here.
The path
Where it leads.
PSA Intelligence engagement
We analyse your PSA export and deliver the briefing. (from $2,500)
Act on it
The automation pilots, hygiene cadence and strategic cleanup in your plan. Anything you want built or remediated, we scope and hand to your implementation partner.
The bigger play
The same data builds your AI advisory line.
The backlog analysis surfaces what's automatable and where governance is thin, which is exactly the AI-readiness and advisory work your clients will pay you for. Operational intelligence today; the foundation of a Managed Intelligence Provider practice tomorrow.